The rates listed to the right are general estimates, before sending in a watch for repair you'll need to contact us in order to get a Repair Authorization and an estimated quote.

Phone: 1-877-794-7748
Email:  service@debaufre.com

Once you've received your Repair Authorization you'll need to pack your watch securely for shipment. Do not include the original gift box or packaging as the return shipment will be done using our own packing materials and we wouldn't want you to lose any your original gift packaging. Please include a cover letter with your name, address, and a short description of the requested service and mail to the following address.

Debaufre Watch Service
3443 South State Street #5
Salt Lake City, UT 84115
United States

When we receive your watch, it first goes to our watchmaker who carefully examines the watch to determine its service requirements. A detailed cost estimate is then made and sent to you for approval. If you do not approve of the estimate, the watch is immediately returned without any type of charge.

If the repair is approved, the job begins by completely taking the watch apart, screw by screw, wheel by wheel, and spring by spring. Every part is examined for damage and wear. Parts that cannot be repaired are replaced with factory originals. The watch is then reassembled and lubricated as it is assembled. Most mechanical watches use a least five different lubricants for various parts of the mechanism. After the watch is assembled it is tested for several days for operating efficiency. It is also brought to time and adjusted for position and isochronism if required. The watch case is cleaned and polished, the crystal replaced if needed, and the winding button changed as required. The watch is then placed in the case and run for several more days to assure us that it is ready for return to the owner.

Water resistant cases are further tested by subjecting the cases to various pressures and vacuums to be certain that the case neither leaks in water or leaks out air. If the watch is found to leak, we pressurize the case to locate the source of the leak as you would a leaky inner tube from a bicycle tire. All high quality water resistant watches are resealed before they leave this shop.

If a quartz or a tuning fork watch is serviced, the circuitry of the watch is subjected to several tests using the latest equipment available from the Swiss watch industry. The mechanism of these electronic watches is taken completely apart and assembled with the same care as a mechanical watch.

Finally, the watch is ready for shipping. Upon receipt of payment for the service and shipping, the watch is then returned to the owner via insured carrier. All parts and labor furnished by Debaufre carry a one year warranty from the time the repair is completed. The Warranty does not cover parts we did not furnish, collision or water damage, or repairs done by someone other than Debaufre.