We're sorry to hear that you are having an issue with your product. To report a problem or an issue, please do so by submitting a support ticket in our Support Center (include your order # in your ticket). We ask that you do this so that we may track the issue through to satisfied completion, which can't easily be done via the phone or email. So to report a problem or issue, please submit a support ticket. Thank you for understanding.
Our watches are guaranteed for quality control
at the same standards as the Swiss International Standard. The Swiss
standard for quality control performed on watches is a bare-eye-test
done at a distance of 20-cm (8-inches) from the watch.
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